New Comm Biz

• Seek first to understand – (duh) » Conversations Matter: Bridging the Social Media Gap

  Here is my first post on the newly launched Conversations Matter blog.

  tags: ncb, conversions.matter, blogging, listening

• Does a New Website Hold the Secret to Great Customer Service? Thor Muller – GetSafisfaction.com | Fast Company

  This is brilliant! It’s one of those ideas that make you wonder why someone hadn’t done it already.

  tags: customer.service, getsatisfaction, cgm, ncb

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