When it’s broken, don’t tell me you’re happy I bought it, FIX it. : A rant.
Here’s why 90% of “social media” used by business is frustrating, ultimately ineffectual talk that many times feels ‘hollow’ and unfulfilling. When someone tweets about a problem they have with your product, that is not a communications problem. That is a product problem. When someone ‘likes’ you on Facebook, that … Continue reading

