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I had an amazing day at the Dachis Social Business Summit. I have so much to write about it might take me a few weeks to catch up. Especially after surprise guest John Hagel presented. That was the most insightful 15 minutes I’ve heard in a long time. I’ve been … Continue reading
I’ve mentioned the book I’ve been working on. I’ve actually made considerable headway on the weekends (except I can’t come up with a good title to save my life) and thought I’d share my current working summary. I’d love to hear your feedback. I am looking for examples where social … Continue reading
As social media has continued to evolve and we start to move into the era of social business we’re running into a linguistic snag; There are now two different definitions for Social Business. Those of us in the social media world have not yet settled on an industry wide definition … Continue reading
What is Social CRM? Is it a sales tool? Is it a support tool? The answer depends on your company and your business objectives. I can tell you this, Social CRM is not a Twitter key word search juxtaposed next to CRM data. (Sorry, personal rant.) And if you’re wondering … Continue reading
What does the Social Business look like? Some rough draft thoughts. The Social Business will be fully realized when social technologies are leveraged to build collaborative relationships across all company stakeholders. By leveraging social technologies in an open and transparent way businesses will also regain and build more trust among … Continue reading
Normally I hate the whole “Death to/of…is dead” whatever, blog titles but I couldn’t resist. There’s a great article on CNET about the burst of the social media bubble. The particular bubble is the one where every consultant and marketing blogger has been calling themselves “social media experts.” Marketing: Social … Continue reading
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