The Zombie Social Media Trilogy

On the WE Studio D, Thinkers & Doers blog this last week we posted the three part Zombie Media Trilogy. When we talk to companies we see a much bigger problem with social media adoption than just how do we get a blog, Facebook page or Twitter account started. The bigger problem is that no one seems to be looking at the much bigger problem of how do you truly create a scalable system to get the most out of social media. This is the first part in our effort to help people understand the larger problem.

Here are some highlights from each post. Click through to check out the complete posts. Let me know what you think.

The Coming Wave of Social Media Zombies

Now that companies are starting to show results with social media, the rest of the early majority and late majority adopters are going to continue to pile on. They’re going to try and strap on social media to their existing efforts and realize that they can’t sustain these efforts. Worse yet, they’ll launch these efforts with no thought to what to do with their new fans, friends and followers (assuming they get any to begin with).

The Top 10 Social Media Books You Have to Read if You Are a Zombie

# Naked Conversations About Zombies – How zombies are changing the way businesses talk with customers.
# The Zombie Groundswell – Winning in a world transformed by zombie technologies.
# Zombies Engage – The complete guide for zombies to build, cultivate and measure success on the Web. Foreword by Zombie Kutcher.

Social Media vs. Zombie Media

What does zombie media look like? Empty, vacuous Facebook pages and Twitter accounts devoid of conversation. [Warning] Zombie accounts often have lots of content flowing through them, but no one is there. It’s brainless.

Is zombie media the same as social media spam? No. Unlike most social media marketing, social media spam has a deliberate strategy and better ROI.

:Screenshot: timeinc.net


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Twitter Doesn’t Create Influence, it Reveals it

You can’t read more than a handful of tweets before someone mentions influence. You also won’t find a Twitter measurement tool out there that doesn’t mention influence. Some may ask how Twitter made so many people influential. It didn’t. I’d agree that it has made some people *more* influential if only because it gave people greater reach, but they had to posses some level of influence potential. (hmm, Influence Potential, a new buzz phrase?)

Twitter didn’t make anyone influential. Twitter only exposes and amplifies influence.

If you look at the top 100 Twitter accounts, the only person/company that Twitter made influential was @Twitter. Everyone else was already influential in their own right.

Why is that?

My personal take is that Twitter exposes the social capital that we all have. If you’re naturally a connector, aggregator, or just really freaking cool Twitter is only going to amplify that. This is why I have always been so excited about Twitter as a tool for marketers.  Twitter has become the defacto influencer monitoring and early warning system. I’ve said it before but if you’re only going to monitor one social network, it better be Twitter.

Some of you may be familiar with Waggener Edstrom’s Twitter search and sentiment tool, Twendz. Now we have just launched an exciting new update to that product, Twendz Pro.

Twendz Pro

Twendz Pro

It’s really hard for me to detail all the cool things Twendz Pro does (I’ll still try) so if you’re like me and you want to jump right in and kick the tires we’ve set up a dashboard anyone can demo. Let me know what you think.

This won’t replace your complete monitoring tools, it’s not meant to. We’re trying to address a very different approach to a related, yet different problem. What we’ve tried to accomplish with Twendz Pro is to answer the questions we run into everyday working with our clients: Is a specific news item, story, blog post, video or meme catching on? Who’s fueling it? Who are our supporters and who are our detractors? If you can’t respond to everyone, who should you respond to? Who will help amplify your message? How do you monitor what’s being said about your company/industry and create some level of actionable analysis.

There are also several great posts on Twendz Pro from our CEO, two posts from our SVP of Product Development  and of course the key developer on both Twendz products.
You can also view a demo video

But if I were you (and you haven’t already) I’d go kick the tires on the demo product.

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Why I took the job instead of doing a startup

Image representing Highway 12 Ventures as depi...
Image via CrunchBase

This was a guest post on the Highway 12 Ventures blog

I have a pretty good track record for predicting what trends will take off. I also have a pretty good record for predicting which cool new digital technologies will do well on the Web. I am horrible at predicting my own future.

A year ago if you asked me what I most likely would be doing today I’d have told you, probably doing a startup. While I was working at HP I was also the Entrepreneur in Residence here at Highway 12 Ventures. I worked with VC’s not just in the region but also across the company. Let’s just say I was in a very enviable position by any entrepreneurs stand point. While no promises were made Mark and the guys at Highway 12 Ventures were willing to fund the right idea. And if I proved the concept I had established a network of VC’s who would have been very willing to talk to me. All the doors were open, I just had to come up with the right idea.

Instead I’m working at Waggener Edstrom, a global communications agency, leading the social media initiatives for some of the biggest tech brands in the World. To some people I made the worst decision in the world, to others I made the smartest. The only thing I can tell you is that I made the right decision for me at the time.

To help you (and honestly myself) understand why this was the right decision for me right now I want to explain to you the two types of entrepreneurs I come across the most.

My Way vs. Cool Things

If you talk to an entrepreneur for any length of time you will eventually hear them say some variation of one of two things: “I have to do things my way” or “I have to do cool things”. While you may hear both from entrepreneurs only one of those is really right.

To the “my way” entrepreneur it doesn’t matter so much what it is that they’re doing as long as they are doing it on their own terms.

The “cool things” entrepreneur doesn’t care so much what it is they are doing, or who they are doing it for as long as they are doing something cool.

Both end up as entrepreneurs because that basic need wasn’t met. There are other types of entrepreneurs but my experience is the bulk of them fall into one of these two buckets.

Some History

I’ve been doing social media for over 5 years now. I got into it because I was passionate and I loved the field. While there is a healthy amount of “my way” entrepreneur in me (I have no problem walking away and doing something on my own) at the heart of things I’m a “cool things” entrepreneur. Five years ago I set out with a goal to be a leader in this industry.

For the first 3 years I was an entrepreneur because it was the only way I could accomplish the cool things I wanted to get done. Then HP came along and offered to let me do the things I wanted to do on a much bigger platform. This was a very cool thing. It was an opportunity I couldn’t pass up. As I entered my second year at HP I began to realize that because of the downturn, re-orgs and other factors the cool things opportunity was wearing out. Fortunately I filled my cool things fix with TechBoise, Highway 12 Ventures and helping local and regional startups. Lots of very cool things.

But I knew things at HP were coming to an end (more on my end than on theirs – I was getting bored). I needed to figure out what my next cool things was going to be. Doing a startup seemed like the right idea. I had no shortage of ideas and like I said the doors were open to the right one.

Complications

There were two complications to making something the right idea. I was no longer a young 20 something with few responsibilities. I am a mid 30 something with a wife, 3 kids a mortgage a student loan, car loans, etc. While that may sound like a lot (it does every time I start thinking about it) I know that it’s not an insurmountable obstacle. My idea just has to be a little better thought out.

The other complication I had was that I lived in Boise. Boise is a great place for startups. Just not the kind of startups that would make the right kind of idea for me. Developers (especially the kind I would have needed) are in high demand and in small numbers in Boise. If I lived in Boulder, the Bay or Seattle that would be another thing. Yes I could use developers from anywhere, but I didn’t have the personal relationship to rely on a developer I didn’t know from another state. I would have had to rely on my network and while, again, it wasn’t an insurmountable obstacle it created one more factor in creating the right idea.

I had two ideas I came really close to launching. I was just never quite able to get all the pieces lined up just right. That’s when Waggener Edstrom started recruiting me and ultimately made me a deal I couldn’t refuse. It wasn’t just the money, because once you calculate the higher cost of living of Seattle to Boise I’m not that much further ahead. The opportunity I couldn’t refuse was the chance to move to an even bigger platform than I had at HP and do even cooler things for a variety of companies. At Waggener Edstrom I work in Studio D, and my role is basically to do R&D while working with clients. The initiatives and programs we put into place get turned into products and processes that get pushed throughout the rest of the company. It meets my “cool things” requirement more than any job I’ve had before.

The Honest Answer

Everything I’ve told you is absolutely true. All of these are the main reasons I took “the job.” But there is another reason. One I have a harder time articulating and even harder time admitting– I was scared.

I’ve done the startup thing 3 times before. All of those times have ended in varying degrees of failure. That’s not totally true, but to me that’s what they feel like. I never achieved my goals and had to walk away with less than I had expected. Some of those times were mostly out of my control. Some of those times were completely within my control. I have always learned more than I thought was possible and never regretted the decision to do them. Just regretted how they turned out.

I see serial entrepreneurs that have been successful and I marvel. It’s proven that when you have one success you are much more likely to repeat success. I think that when you have that success, or a part of that success you learn to identify, on some cognizant level, those little things that happen that lead to success. I’ve never witnessed that. I’ve gotten really good (maybe too good) at identifying those little things that lead to failure, but just doing the opposite doesn’t lead to success. If you have 10 courses of action in front of you, 1 leads to the highest degree of success possible, 1 leads to absolute failure the other 8 lead to variations in-between.

For as smart as I am, for as experienced as I am and for as well connected as I am, I don’t know that I could produce success. I believe I could. But I don’t *know* that I could. And ultimately that’s what prevented me from ever coming up with the right idea.

And while I know that I made the right decision at the right time for me and my family, I wonder if I’ve prevented myself to never finding out.

To some of you that may sound like the most depressing statement in the world. I say it more out of curiosity that sadness. I get to work on so many cool things every day. I get to do things no one else has ever done before. And honestly I get to do most of them *mostly* my way.

These cool things that no one else has ever done before provide me something else. They provide me with little opportunities of success. Every time something goes well or better than expected or completely surprises everyone, I see little things happening. I see failure averted and I learn to trust myself more and more.

If that day ever comes that I am no longer working on cool things. If my job becomes a job and the passion is gone I don’t think I’ll hesitate to do what I’ve always done: Go find the next cool thing. That may be on my own or that may not. I don’t know. I’ve quit trying to predict my own future. Instead I just predict the next cool thing and make sure to put myself in it’s way.

Since leaving Highway 12 Ventures as their EIR Mark and the guys have allowed me to guest post as I have a chance to reflect on my time there.

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I’ve told a few people how I got my position here at Waggener Edstrom but I haven’t *blogged* it yet. But it’s a highly relevant story and fits into the broader themes I cover here of how social media is changing the way we work.

Amybeth Hale (@researchgoddess) is a recruiter who uses social media extensively. She recently did a great round up of 8 different stories where people found jobs via Twitter. Here’s her story about mine.

YES – Twitter Works For Recruiting! (I have proof) : Cruiter Talk

Tac Anderson Social Media Director at Waggener Edstrom: Tac’s story is a personal one for me, because it was my direct message to him that alerted him to the position he now has. I had been following Tac’s blog, New Comm Biz, for a little over a year, and we had connected through Twitter and shared a few links and other niceties over time. When the position at Waggener became available, Tac was one of the first folks I reached out to for it. I sent him a direct message and asked if he might be interested.

What’s of particular interest is not just that Twitter was involved. But that Amybeth sent me a direct message through Twitter with a link to a blog post she wrote on her own blog that linked to the job description which was posted on Facebook. (Waggener Edstroms career page on Facebook)

It wasn’t until after I had sent my resume to Waggener Edstrom and had a preliminary phone call with HR (I assume to make sure I was legit) did I actually go to Waggener Edstrom’s Web site.

Part of this was because I wasn’t out of work and looking for a job, I was relatively happy at HP but was looking for opportuinities to grow in the right environment. Part of that was because I didn’t need to.

Jeremy Meyers (@JeremyMeyers) recently posted about the extensive due dilligence he did on WaggEd and Studio D before accepting his recent position with us:

Waggener has several blogs, one of the most popular being Thinkers And Doers, a home for insight from the Studio D team. Their posts reflected a curiosity and viewpoint that I could easily align myself with, so I began commenting, when I had something to say about the topic.

At the same time, I searched for and followed as many Waggener people as I could on Twitter, using the bios page on waggeneredstrom.com as a starting point, and expanding the list using @ dacort’s tweepsearch.com. I set up a separate TweetDeck group specifically for all the WaggEd folk, and started listening to what they were saying, selectively responding, and getting to know some of the people inside the company and what they’re all about.

This is smart. Where are you going to find out more about a company: From the company website or from the people who work there and their online activity?

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Taking a Spin on a Tricycle

My good friends and former business partners in Boise, Justin Foster and John Hardesty of Tricycle Brand Development interviewed me on their podcast, The Trike Show.

We talk about my new job at Waggener Edstrom and Seattle vs Boise. We spend a lot of time talking about social media trends, social media tools, mostly Posterous but also the Chrome browser. We also talk about music and the bachelorette. Check it out and let me know what you think.

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Life on the Dark Side. Agency Update: They Have Cookies

It’s been something like 23 days (or there about) since I started my new gig as Digital Consulting Director at WE Studio D and I thought I would give you a quick update.For those that may not know Studio D is the independent, content, digital, consulting group within Waggener Edstrom, the 2nd largest independent PR agency globally.

HOLY CRAP I’M BUSY!!

Having always been one to jump in head first I was quickly thrown into existing client work and new business proposals. I love having the diversity of client work again. And what an amazing list of clients (this doesn’t even include some of the recent additions). We work mostly with tech clients (which suits me just fine). I’m like a kid in a candy store when I get to help them imagine all the possible ways of applying social to their communication challenges. And they keep me busy. Once we come up with all these crazy great, strategic ideas, they’ve been very eager to get a plan in place and get moving. Good thing I love being busy, especially when it’s stuff I love.

On the client side there is so much you have to do, like getting internal buy in and general management stuff, before you get to the good stuff. I do miss the intimacy you have with a project. Being on the inside and *owning* the project (especially when things are going great) is a really good feeling. But so is helping your clients look like rock stars.

The first thing I realized is that every company is basically at the same point. The bigger companies have early adopters driving change as well as laggards who are still trying to figure the basics out.To the corporate marketers reading this: those questions you and your company are asking, they are the same ones everyone else is asking. Promise.

It’s amazing to me the demand there is right now for social media. This goes way beyond a fad or trend. Every company we meet with knows this is important. They may be wondering to what degree they should invest in or they may be jaded by to much Twitter talk, but they all know that things have changed and they aren’t going back.

About the blog title? They do have cookies. My admin keeps our office well stocked with junk food and honestly if it wasn’t for her I’d be a complete mess (thanks Alyse, YOU rock \,,/).

Everyone in Studio D has been amazing to work with. A seriously talented, enthusiastic group to work with. Actually everyone that I’ve met at Waggener Edstrom has been great.

Maybe it’s because we’re still in the honeymoon phase but I don’t have any complaints. I have more thought and learnings to share but I’ll save those for other posts.

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Leaving HP. Back to Agency Life.

I have been truly lucky to have had the opportunity to work for such an amazing company at such an amazing time. If you would have told me 5 years ago when I started doing social media that I’d be working at HP, I would have said you were crazy. A) Me at a large company like HP?  B) Companies like HP don’t have full time social media people. Fast forward a few years and I became one of the luckiest people in this space.

I’ve been able to do pioneering work and learn from actual hands on experience with the largest IT company in the World. I’ve seen HP make huge leaps in this space and let me tell you, you haven’t seen anything yet. There are now dozens of people dedicated to social media as well as hundreds of people who have some social media responsibilities in their job. In some ways this was a really hard decision to make because so much cool stuff is happening behind the scenes right now.  And best of all, I’ve met and worked with some of the best people in my entire life.

But after just shy of 2 years I will be leaving HP and joining Waggener Edstrom’s Studio D group. Waggener Edstrom is an amazing PR company and the Studio D team is doing some amazing stuff with digital content and social media (check out Twendz). I’ll be joining the team as the Digital Consulting Director in their Seattle office as of May 4th. Yes this means I’ll be leaving my beloved Boise to move to the Emerald City (for more on that you can read the post on TechBoise).

Consequentially, because Highway 12 Ventures doesn’t do any deals in Seattle I will also be stepping down as EIR. Look for a few posts over there before I leave.

I’m extremely excited for the opportunity to take everything I’ve learned over the last 5 years, to expand on that and to continue to grow. I have believe that this recession is the perfect opportunity for agencies and companies to “double down” on social media. Social media is increasingly become a major tool set for all company communication and it’s only going to grow in importance as we continue through this recession and especially as we come out the other side.

Waggener Edstrom obviously shares this belief with me. They are building an amazing team and I am humbled that they have chosen me to be a part of that.

To you my friends and readers I thank you for continued support and feedback. I promise that this move won’t effect my posting here, except to make the content I share here even better.

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