Comments on: What Does the Social Business Look Like?

By: Social Business Boot Camp II | Two-Day Workshop | Nov. 3rd & Nov. 10th | NetWorks! Boise Valley

Mon, 03 Oct 2011 16:59:06 +0000

[...] New Materials! Our workbook from Boot Camp I has been redesigned, expanded, and now includes Google+ as well as the latest updates from the major social networking sites, particularly FaceBook, as well as Nimble Social CRM. Social Business: A business that has built a strategy around leveraging social technologies and social media to maximize the relationships with all company stakeholders. (via New Comm Biz) [...]

By: Social Business Boot Camp – May 19, 2011 | NetWorks! Boise Valley

Social Business Boot Camp – May 19, 2011 | NetWorks! Boise Valley — Tue, 05 Apr 2011 00:11:59 +0000

[...] You have been waiting. You have been watching. You have been wondering. It’s time for you to take action! Instead of spending months trying to figure out if Social Media is something you should be investing in, invest one day and get ‘er done! Social Business: A business that has built a strategy around leveraging social technologies and social media to maximize the relationships with all company stakeholders. (via New Comm Biz) [...]

By: Online Marketing Connect — Blog — The 3 Types of Social Media Strategy

Fri, 09 Apr 2010 20:56:35 +0000

[...] What Does the Social Business Look Like? [...]

By: The Conflicting Definitions of Social Business

The Conflicting Definitions of Social Business — Tue, 09 Mar 2010 13:22:21 +0000

[...] have not yet settled on an industry wide definition but I’ve recently started using this definition for social business: The Social Business will be fully realized when social technologies are leveraged to build [...]

By: gravitygardener

gravitygardener — Sun, 07 Mar 2010 18:13:47 +0000

Outstanding Customer Service is an evolutionary process that can take months or even years to develop. Improving customer satisfaction has to start with the culture from executive management down through the organization. It must be entrenched within the company so that every decision be focused on what the client needs, wants or demands.

From the product line to the receptionist, your customer face should always carry a consistent message of service and quality. If these messages are not conveyed at every level of the organization, your customer will eventually find your competitor and go elsewhere.

Gravity Garden
http://gravitygarden.com/build-customer-loyalty...

By: Reading and recommending @Wikinomics: Real world examples for collaboration ROI « Fredzimny's Blog

Tue, 02 Mar 2010 19:40:06 +0000

[...] What Does the Social Business Look Like? (newcommbiz.com) [...]

By: Mark A Carbone

Mark A Carbone — Fri, 26 Feb 2010 12:38:52 +0000

Love to talk to you more as well. About to have our first baby in about a week!!!! I'll contact you soon.

By: tacanderson

tacanderson — Wed, 24 Feb 2010 11:40:12 +0000

Thanks for the feedback. I'd love to hear about the social ERP and CRM work you're doing sometime.

By: Mark A Carbone

Mark A Carbone — Tue, 23 Feb 2010 22:49:44 +0000

Tac,

I would modify the following:

SOCIAL TECHNOLOGIES:
I would find a way to add mobile apps and possibly mention SRM (Social CRM) in that definition and take out forums from description. If not SRM, find a way to incorporate the intent of the following situation I run into.

We are taking clients from our ERP systems to Social ERP out of necessity because as we help clients enter the social game they cannot handle all the new data we collect with the new social business intelligence we give them when we setup their Social Media Monitoring Posts. I'm seeing failures and some clients giving up if we do not find a way to strongly tie their legacy systems or install new ones in place that tie all new SRM processes with existing CRM and regular business processes in the company.

SOCIAL BUSINESS:
I like your definition better but here is my current working one - - -
An organization with a transparent leader who fuses strategically chosen social technologies into the corporate culture, business model and systems.

YOUR BOOK:
I would love to help you in any way I can. Let me know.