Will 2010 be the Death of Free and Open?

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Arrington, I’m really sorry, this seriously sucks.

Mike Arrington can’t get a break. His Last startup, before TechCrunch became his full-time gig, Edgio, DeadPooled 2 years ago and now the CrunchPad joins it’s much older sibling in that same grave almost exactly 2 years later.

This is disconcerting to me for a few reasons:

But what really, really concerns me is what this could be an indicator of.

Open Collaboration

Arrington’s approach with the CrunchPad mirrors very closely the model laid out in the book Collaborative Entrepreneurship. From Amazon:

Collaborative Entrepreneurship: How Communities of Networked Firms Use Continuous Innovation to Create Economic Wealth: Today, the ability of firms to innovate is restricted by barriers both inside the firm and within their existing markets—barriers that produce limited knowledge utilization and incremental innovations. “Collaborative Entrepreneurship” describes how these barriers can be overcome so that shared knowledge can drive continuous, sustained innovation across a network of firms and markets.

The book is very theoretical but prophetic at the same time. I know that the scenarios they lay out in the book won’t come to fruition exactly the way they predict but I do believe they’ll come about in some form.

I loved the blog, hardware crossover Arrington was taking. Hardware is tough. Really, really tough. I always stayed away from business plans that required hardware. Too many hard costs, too many headaches. Arrington’s trials are proof of that.

Cross company collaboration is probably even harder. Even the poster child for open collaboration, Wikipedia seems to be cracking under the pressure:

Free vs IP

What about Cris Anderson and the promise we were given in his book, Free: The Future of a Radical Price? The real irony is that even Chris struggles to reinvent Wired and their business.

I’m also a big fan of Cory Doctorow and his new book Makers which may be more accurate than any non-fiction business book:

  • The decline and fall of America and the boundless optimism of open source/hacker culture
  • Brilliant geeks in a garage, are trash-hackers who find inspiration in the growing pile of technical junk
  • Cheap and easy 3D printing, a cure for obesity and crowd-sourced theme parks

Both Chris and Cory support open/mixed/free (whatever you want to call it) business models. The CrunchPad is the counterpoint to their argument. Greed is the reason we have lawyers and IP laws. It’s a sad reality we have been trying to fight since Gen X started taking corporate jobs.

Content Ownership and Advertising

2010 could be the year that Murdoch pulls his content from Google and hundreds of publishers could follow suit if he’s at all successful. I firmly believe that a publisher should be allowed to do whatever they want with their content but it does move counter to this free and open trend we’ve been living off of.

Hulu’s been great but they are slowly adding more and more ads to their programming, negating half the reason so many of us have flocked to it.

Apple (which made the opposite move Arrington was shooting for, from hardware to content) has recently filed patents for unskippable ads on their devices: Apple Files Patent for Un-skip-able Ads on iPhones, iPods

Even Google, the original purveyors of this free and open movement have been slowly adding more adds to their content to the point that some worry about the lines they may be crossing. Google Experiments With Paid Inclusion & Does “Promoted” Meet FTC Guidelines?

Where’s the Money?

Finally what really worries me is the lack of sustainable revenue from the big social media companies we rely on. Twitter is finally taking the easy fix with advertising and away from their promised premium and value add revenue models.

LinkedIn, Digg, Technorati and Facebook have gotten so huge and taken in so much VC money that the only reasonable exit strategy is an IPO. But none of them have the revenue to support that strategy yet. As this recession plods on and some begin to talk about a possible second dip, despite this “jobless recovery,” You have to wonder what will the big social networks do? How desperate to monetize will they be? Will they be able to deliver on the promise we all bought off on?

Or have the last 5 years been a departure from reality and the fact of the matter is that advertising is the only option and you should never openly collaborate and any collaboration joint venture should only be done with legions of lawyers at your side?

I believe in the open nature of the Internet. I have always believed that open is better than closed. I truly believe that open collaboration is the greatest approach to creating value and economic wealth. But for the first time I have doubts that it’s an unstoppable force.

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I’m Open Sourcing The Business Plans I Never Used

The Long Tail Broken Out by Business Models
Image by Tac Anderson via Flickr

I’ve mentioned before that I came really close (a few times) to launching my own startup. During that time I’ve developed several business plans. I want to open source these plans. I’m not going to do anything with them but if you would like to you can have them. Just let me know if you do anything with it.

You may wonder why I’m giving these away. I’ve got no shortage of ideas. There’s more where this came from. Like the personality test I just got back said:

“Tac may generate more ideas, possibilities and plans in one day than others might manage in a month.”

Here’s the first one (it was my favorite). I’ll post the others later.

Twog.gr

No one ever liked the name. Maybe you’ll come up with a better one. Twogger was an idea I developed a year ago. It was meant to bridge the gap between Twitter and a full blog. Basically it was meant to target that space Posterous and Tumblr are doing such a great job hitting.But I think there’s room for a lot more.

3 Great Light Blogging Tools Compared

The core of the idea started when I had two needs: The need for a place to post my non-blog stuff that was too long for Twitter. The other desire I had was to be able to add @ and # to my posts and have them automagically link the way Twitter does to user accounts and search terms (something no one’s done yet). I also wanted to help bridge the gap between regular blogging and Twitter, with replies and comments tied back and forth between them.

My exit strategy was to be acquired by Twitter. The backup plan was much more vague, a specialized agency or media company or something :)

Twitter in 2010: Acquisitions and Revenue says Biz Stone.

In his latest stop off, Tel-Aviv, the entrepreneur has confirmed more acquisitions are in the pipeline for 2010.

“That is something we are definitely interested in…We made an acquisition last year that turned out to be an outstandingly good decision.”

“As our attention is grabbed by some of these developers, we will take a hard look at them,” Stone said.

Displayed below is the PowerPoint of the plan that I actually presented to VC’s (and they didn’t laugh me out of the room). Below that are the first user stories. There’s no financial models because ours were rough at best (of course) and the markets changed in the last year. You’ll have to do that part by yourself, sorry.

User Story –

Creating an account and Posting
Create user profile with Twitter account
User can post to twogger via email
User can post to twogger using web interface
All twogger updates create twitter updates
Users see a shortened url link in twitter posts
Url clicks are tracked in the database
Users post comments to twogger posts
Username and password (Twitter) is optional to input for post comments
Retweets in Twitter update twogger comments

Managing your account
Login using twitter credentials
greeted w/ unique email to post to twog.gr
profile and pic pulled from twitter w/ option to change
Twitter Roll – list of top twitter friends, using @username
Additional Web links
Pull in Twitpics account into sidebar display
Pull in stats from TwiterGrader or other Twitter stats app and display in sidebar

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What your Startup can Learn from an Indie Band about CRM

I thought this was pretty smart. I actually think it’s brilliant and every Web startup out there needs to wake up. Building a Facebook or iPhone app is one thing but an app that’s tired into a CRM system?  Not many bands get the value of CRM. Hell not many startups get the value of CRM.

Chester French is a rock band that has built an application on the Force.com platform. That’s compelling for the simple fact that when a rock and roll band develops its own application, you know that the market is seeing a far wider adoption than it has ever before.

Here’s their story as told by singer D.A. Wallach. It’s an interesting tale about the music industry and how one band built its own application to form direct relationships with its fans instead of being highly dependent on a social network site.

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Forget, Unfriend. The new put down is the Un-Retweet.

(Note: I’ll be using RT to denote the manual or app enabled retweeting most of us use, and the spelled out ‘retweet’ to denote Twitters new native capability)

As many of you may know one of Webster’s newest additions to their dictionary is “Unfriend” (apparently my spell check doesn’t realize that yet). It always seems like Webster’s puts on one word in their for pure social media buzz. Probably a good move.

But I really wanted to talk about newest (anti)social feature: un-retweet. That’s right, did you RT something that you later decided you didn’t want to RT? Right now your only option is to delete the tweet, which of course doesn’t really delete it from the twittersphere, just from your time line. But if you retweeted using Twitter’s new retweet functionality then you now have the option to undo that retweet.

This really makes Twitter’s retweet feature more like a voting mechanism. This obviously has a ton of implications on the future of Twitter search. Instead of just a time line based search Twitter can now give you a most popular (based on retweets) or location, thanks to the geo location capabilities of Twitter. (Assuming of course you actually turned them on.)

Retweeting a RT

Retweeting a RT

You’ll notice in the above the differences between a RT and a retweet. When you can manually edit a RT and append additional commentary. But retweeting is cleaner and ads more of a voting functionality to it.

In the Retweets section of your Twitter account you can see this a little more clearly.

Retweets by you

Retweets by you

The only post I retweeted so far was this Engadget post. I wanted to see how well it worked. I couldn’t capture the undo option in a screen grab so I tool a short 10 video to show you roll over feature.

I was a huge skeptic of Twitter rolling out their retweet functionality, but I’m starting to warm up to it. I don’t see manual RT’s going away, especially until it’s integrated into the major Twitter clients. There will always be the need/desire to append a tweet with your own commentary. But given the cool things retweets will let us do (like ranking tweets) I can definitely see this catching on.

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Don’t ask, “Can I do this?” ask, “How can I do this?”

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Many of us live by the mantra “It’s easier to ask forgiveness than permission.” This is true of many things until you expose your company to legal risk. Then you’re in for a world of hurt.

Corporate lawyers frustrate communicators. They are overly conservative and risk averse. They never let us have any fun.

Thanks to @JeremyMeyers I found this post this morning on communicating with lawyers at work posted by Robert Holland. This is a very timely topic as most companies who haven’t entered the social space feel held back by their lawyers.
The Secret to Working with Lawyers « Communication at Work

I’ve especially found this to be the case with my client. At first, our team and the Legal department had a fairly typical communicator-lawyer relationship. Then, we invited our function’s lawyer to our weekly meeting so that we could understand the kinds of things that cause Legal’s hearts to skip beats. We learned a lot about the laws and regulations governing the industry and about corporate separateness for an entity that owns several companies.

From my time working in/with Corporate America I can attest to the value of bringing your lawyers into the process. There are three reasons lawyers say no so much (and they’re all related):

  • You’re about to do or say something that could get your company in serious trouble.
  • They don’t understand your strategy or why something is important.
  • You’re asking the wrong question.

Just existing opens up companies to litigation. Anyone can sue your company for any reason. A lawyers job is to ensure that your company has a reasonable chance at defending itself against that litigation. Excluding criminal activity (at least in theory) there isn’t anything you can’t do, it’s just a matter of degrees.

The first thing to do is to bring your lawyers into the process earlier than later. Lawyers hate it when people come to them with insanely close deadlines and an ill-formed plan. More likely than not they are going to say no, just to be safe. An additional benefit in bringing your lawyers into the process is that they than become vested in the process and want to see it succeed and are more likely to work with you.

The most effective tool I’ve learned in working with lawyers is to explain to them what your trying to do and why and then ask them “How can I do this?” Avoid asking, “Can I do this?” Lawyers usually have a very focused way of looking at things (kind of like accountants and programmers) and the answer is often going to be “No.” They may say no because of one small part of your plan that isn’t significant in your strategy. If you instead asked how you could do it and discus through the options you’d be surprised what lawyers will let you do :)

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I was recently interviewed for two podcasts. I’ve been interviewed before but these two were especially cool for me. I used to Listen to the Mr SEO podcast years ago, before the company changed hands and relocated locally here in Seattle. And For Immediate Release is probably the podcast I’ve been subscribed to the longest (they just recently passed episode 500). I’ve embedded both players here for your convenience.

A few weeks ago I was interviewed on the Mr. SEO Business Net Marketing show.

Everyone has heard about Twitter and Social Media, but how do you use them effectively in marketing? In this episode we’ll uncover some very clever uses of being social, how to get started, and more importantly how to turn your efforts into measurable and profitable undertakings that also build customer loyalty.

And then on Friday I was interviewed by Shel Holtz as part of the For Immediate Release interview series.

Tac Anderson, in his role of Director of Social Media for the PR agency Waggener Edstrom, led an effort to adopt the lifestreaming tool, Posterous, as a communication channel for the launch of Microsoft’s retail stores. In this FIR Interview, co-host Shel Holtz explores with Tac the uses to which Microsoft is putting Posterous and how the results are being assessed. Tac also talks about Twendz Pro, the new real-time monitoring service launched recently by Waggener Edstrom.

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Your Life Stream Needs a Life

END OF BACHELOR LIFE?
Image by ANVAR – SO BUSY RUSSIANTEXAN © via Flickr

What does your life stream say about your life?

The biggest irony in what many people call a life stream is there’s no “life” to it. Sharing interesting link is great, thanks keep it up. Sharing links with some extra context is also greatly appreciated and blogging frequently is great as well (provided you’re saying something interesting and original). But none of that is a life stream. Where’s your life?

What did you do over the weekend? What music do you listen to? Where’s that funny picture of your dog/cat/kid/stranger on the bus?

A life stream is not a functionality. It’s a stream of your life.

I’m not saying you have to share every dirty detail of your life. Please don’t share where your kids go to school and what time and where they catch the bus. If you’re not comfortable with it don’t talk about when you’re leaving for vacation. But do please post a few photo’s when you get back.

I’m not even saying that you have to life stream. Maybe that’s not your thing. That’s cool. Just don’t call a blog a life stream because it sounds more cutting edge.

And finally: Do whatever the hell you want. Who am I to tell you what your life stream is? Maybe your life is just a series of links.

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Twitter Doesn’t Create Influence, it Reveals it

You can’t read more than a handful of tweets before someone mentions influence. You also won’t find a Twitter measurement tool out there that doesn’t mention influence. Some may ask how Twitter made so many people influential. It didn’t. I’d agree that it has made some people *more* influential if only because it gave people greater reach, but they had to posses some level of influence potential. (hmm, Influence Potential, a new buzz phrase?)

Twitter didn’t make anyone influential. Twitter only exposes and amplifies influence.

If you look at the top 100 Twitter accounts, the only person/company that Twitter made influential was @Twitter. Everyone else was already influential in their own right.

Why is that?

My personal take is that Twitter exposes the social capital that we all have. If you’re naturally a connector, aggregator, or just really freaking cool Twitter is only going to amplify that. This is why I have always been so excited about Twitter as a tool for marketers.  Twitter has become the defacto influencer monitoring and early warning system. I’ve said it before but if you’re only going to monitor one social network, it better be Twitter.

Some of you may be familiar with Waggener Edstrom’s Twitter search and sentiment tool, Twendz. Now we have just launched an exciting new update to that product, Twendz Pro.

Twendz Pro

Twendz Pro

It’s really hard for me to detail all the cool things Twendz Pro does (I’ll still try) so if you’re like me and you want to jump right in and kick the tires we’ve set up a dashboard anyone can demo. Let me know what you think.

This won’t replace your complete monitoring tools, it’s not meant to. We’re trying to address a very different approach to a related, yet different problem. What we’ve tried to accomplish with Twendz Pro is to answer the questions we run into everyday working with our clients: Is a specific news item, story, blog post, video or meme catching on? Who’s fueling it? Who are our supporters and who are our detractors? If you can’t respond to everyone, who should you respond to? Who will help amplify your message? How do you monitor what’s being said about your company/industry and create some level of actionable analysis.

There are also several great posts on Twendz Pro from our CEO, two posts from our SVP of Product Development  and of course the key developer on both Twendz products.
You can also view a demo video

But if I were you (and you haven’t already) I’d go kick the tires on the demo product.

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