The Non-Blog and Dr. M von Vogelhausen

BlogWhat do you call blogs that aren’t on a blogging platform? I call them non-blogs? I noticed this trend a few years ago when I would discover very active people in the social media space who didn’t have blogs using tools like StumbleUpon and then later FriendFeed for their blog. Not in addition to a blog like many of us but as their primary content hub.

Using Flickr or YouTube like a blog isn’t anything new but some people like Thomas Hawk take it to a new level. I know PR Newswires Michael Pranikoff uses Delicious as a blog even though it’s a bookmarking service.

What about a collection of short witty reviews on Amazon? (h/t YC) I present Dr. M von Vogelhausen with over 100 wonderfully random and amusing reviews on Amazon (UK)

Here are but a few gems:

A review for the Mastrad Ice Cube Tray

Since I was an infant I have been entranced by ice. I loved to spend hours staring into the stillness of its depths, as my family searched the small ads for hidden messages from Enid Blyton. However, the mystery of the origin of the humble ice cube has always eluded me. After several frustrated visits to the north pole, and an ill-judged expedition to a place that has since been stripped of its name, I found a faded picture of the Mastrad Ice Cube Blue Tray on the window of an abandoned snood store within earshot of the Slough Barrier Reef. Its worn edges shifted slightly in the wind like a tennis player’s pride. I received it on a Thursday; I loaded it; I had cold drinks on the Friday. O tempora, o mores! Water, but not water; hard but slippery. I looked over at Jasper, my dog and my editor, and his eyes seemed to say, “Ice…ice…baby.” He is presumptious.

The Chef’s Choice Elevtric Diamond Hine Sharpener

The door to the old Roberts house was slightly open when I arrived. I entered cautiously, hearing the creaking of the hinges echo in the waiting darkness. The house had seen better days, and there was a faint smell of sherbert lemons in the hallway as I guided myself towards the kitchen. I took a deep breath before entering, and adjusted my panama hat to a more jaunty angle.

The kitchen was just as they had left it: on the worktop, half-chewed Shreddies arranged in a collage depicting a scene from “Diagnosis Murder”; scrawled across the cabinets in jam, a haiku about penguins. A day like any other, then, interrupted by some mysterious event. I turned to leave, and stopped. Beside the microwave, I saw it.

The Chef’s Choice Electric Diamond. Of course, I didn’t know that then. All I could say was that I was in the presence of an object of boundless power and majesty. What happened next has been well documented by the knife-sharpening media. The upshot was that I took it home; and now it sits near my microwave, waiting, always waiting, for the bluntness. Recommended without reservation.

And for those feeling undue pressuer this week, the pressure washer:

Kärcher K2.36M+ Pressure Washer and T50 Patio Cleaner

I purchased this little monkey based on a fundamental misunderstanding. Nonetheless, I have been much gratified by it. Essentially, not wanting to beat around the trees or go around the burning bush, I have a lot of pressure (such is the lot of the Thames Valley Icelandic Chocolatiers Association secretary) And I often wish the cleaning away of this pressure were easier. The Karcher K2.36M+ washes away stains and spillages, yes, and if this impresses you I am both sad and happy, and uncomfortable (my belt is too tight). However it does nothing with pressure itself, which hangs around mockingly, its tongue out, holding a sign saying “you can’t deal with this”. In this respect only, the item failed to make me happy. In other ways – its colour, the way it sat, brooding, on my carpet; its name, when spoken aloud inside a grain silo in Minnesota – in these ways, it finds triumph and beats it until it itself is beaten. Highly recommended.

Do you have any favorite non-blogs? Twitter doesn’t count.

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Is Bitly Bigger than Google?

That’s the question I had to ask after seeing this post by John Borthwick with this chart.

I recently wrote a post on Bitly’s new search feature. It turns out that’s a bigger deal I thought initially.

The chart is about impossible to read but if you look in the upper right hand corner you’ll see where a yellow line intersects a dashed line. That’s Bitly’s decodes (clicks) and traffic data John gave for Google. By the looks of this chart you could get the impression that Bitly is bigger than Google.

That obviously didn’t seem right so I did a little digging. What I present bellow is a series of apples to oranges comparisons and really bad math.

The number for Google must be the traffic for Google.com. I got these numbers which are similar from Compete. (Click for larger image.)146 unique visitor a month.

But we all know that unique visits to Google.com don’t equate to number of searches on all of Google’s properties, which is the real number that matters.

But this number is really interesting:

bit.ly: last week was the largest week ever for clicks on bit.ly links. 564m were clicked on in total. On the Jan 6th there were a record of 98m decodes.    1100 clicks every second.

That was the week of January 11th, the same week that Twitter had it’s highest usage day. So knowing that this was a peak usage number but assuming that Bit.ly will continue to grow we’ll use that number: 98 million decodes (clicks) in one day. That’s 3 billion clicks in one month (again Bit.ly’s not there yet but humor me).

What about Google? The most recent data I could find was from Search Engine Watch from the summer of 2009 (I’m sure there’s better data but again, humor me). This claims that in Aug of 2009 Google had 6.9 Billion searches. Way more than Bit.ly clicks.

But wait. How big is Bit.ly? About 6 people and they’ve only been around a few years. How big is Google? ~20,000 employees and they have about a 12 year head start on Bitly.

Yeah big deal, I know. Let’s get really funny with the math.

That 6.9 Billion number is for all of Google’s properties. What if you separate the second largest search engine? (which Google also owns), YouTube.

Over a year ago YouTube was generating 2.7 Billion searches a month and with YouTube’s explosive growth this last year we’ll conservatively round up to 3 Billion. Subtracting those number you end up with

  • Google – 3.9 Billion
  • YouTube – 3 Billion
  • Bitly – 3 Billion

Not so funny anymore is it? So in one way (yes this is non-statistically accurate and apples to oranges but it’s fun) Bitly is as big as YouTube and almost as big as the rest of Google. This also explains why Bitly launched Bitly.tv and Google and YouTube both launched their own URL shorteners.

But wait, there’s more Bitly only has about 55% market share. That means the total market of clicks from URL shorteners could be nearing 5.5 Billion a month. But then we’d have to compare that to the total search market which is double that.

So no Bitly isn’t bigger than Google and even stretching the number as much as I did, it’s still not even as big but I think it’s a sign of things to come.

All funny number aside I only have one question? Why the hell hasn’t Google or Microsoft bought Bitly yet? Besides the clicks all that data is a gold mine.

Twitter and Facebook aren’t the threat to Google, we are. We would rather share links than search. Social networks are just the pipes we use to share but this puts a lot of power in the hands of the URL shorteners as they are the carriers of that information.

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Could the arts survive digitally?

SYDNEY, AUSTRALIA - OCTOBER 23:  Two members o...
Image by Getty Images via Daylife

The arts are suffering. As our live become more and more digital people have been attending museums and other art venues less and less. I also don’t think that the steady decline of art being studied in schools help. Then to add insult to injury the recession has also taken its toll. With earthquakes in Haiti and other humanitarian aid and research groups trying to cure things like cancer there is not much left for big buildings holding pretty pictures.

Feeling the Recession in the Art World – TIME

The Great Recession has struck museums and performing-arts groups with a vengeance. No one expects the Federal Government to bail them out.

Like and musician, artists can benefit from the Web’s scale to gain awareness and exposure to new fans. From there people can be brought out to shows and museums. YouTube, one of the biggest supporters of curation,  even recently held a contest to support the arts.

There is a trend on the Web that I think can help the arts: Curation. Sites like Flickr and YouTube have power users who comb the sites collecting the best content. These people are very similar to the wikipedians who manage many pages on Wikipedia. They’re the digital version of museum curators.

YouTube Blog: Wanted: Creative Content to Support the Arts on YouTube

At the same time, organizations that support the arts — from museums to orchestras, ballet companies to musical education programs — are sorely in need of funding and promotion. That’s where you can help. YouTube Video Volunteers and guest curator Dr. Phil want you to create a video that shines the spotlight on an organization that advances the arts in your community or on the national stage.

Museums need to get social. They should be holding art tweetups and leveraging other social media. Don’t get me wrong, some are doing this but very few are and they are just scratching the surface.

What ways do you think the arts could use social media? Do you have any examples? Please share in the comments.

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Chase Your Customers not Your Competition

Kaleigh running.
Image by ryancbriggs via Flickr

2009 was the year of action. No longer was it good enough to talk about what companies *could* do, you needed to do it. If you presented at a conference and didn’t have any personal case studies of either yours or your companies you were wasting everyone’s time.

Now that we’ve moved past The Tipping Point it’s time for everyone else to play catch up. Everyone else will want to replicate the successes other companies – and in many cases their competitors – have had. The problem is that most of these new efforts will be based on 2009 examples.

2010 is a different world than 2009.  Most companies that try to play catch up this year will be playing catch up to the wrong people. They’ll be playing catch up to their competition.

Almost every industry has someone who’s entered the social media space. Either they’ve started a blog, a Twitter account or a Facebook Page or even at least advertised on one of the many blog networks.  Those who haven’t will feel increasing pressure to enter the space.

In my experience companies that play catch up are usually just copying what came before. This is a bad mistake for two reasons:

  1. Your competition has moved on. No one wants to be a “me too” marketer.
  2. Consumers are even further ahead of your competitors. You should be catching up to them.

I’m afraid that 2010 will be a lot of rehashed 2009 social media tactics.

Consumers are the trend setters. Consumers are driving the demand for mobility. Consumers are the ones who created this new marketing world we live in, not your competitors. They’re the ones with blogs, YouTube channels, Twitter, Posterous and making mashups. They are the ones who will define what comes next. You should not just be chasing customers for their business, you should be chasing your customers for their innovation and creativity. Learn from them and their business will follow.

Learn from them and you’ll crush your competition.

This post is an Updated Post. An Updated Post is where I take an older post and update it based on current thinking or examples. The original post can be found here: Chasing Your Customers vs Chasing Your Competitors

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Being a Social Media Ninja

I’ve blogged here almost every day but not yesterday. But I did post, A LOT not just here. Why? Well because I was putting into practice some of the things I’ve been talking about here and consulting on with my client. I actually got to get my hands dirty, something I don’t do much of lately when I’m just doing strategy for clients.

I got to help launch Microsoft’s first store yesterday. I’ll be down in California next week opening the Mission Viejo store too. It was a great experience. You can see everything I was doing here on the Microsoft Store Posterous site.

It’s been great and we’ve had some wonderful success I’ll share with you when it’s all said and done (I’ll also share some valuable lessons about dealing with haters and trolls) but for now I’ll leave you with a clip from a post I wrote back in July:

New Comm Biz  Be a Social Media Black Belt with Posterous

If you’re on top of things managing your social media you have a Twitter, Flickr and YouTube account plus a blog. If not go do that right now. Even for the most conservative companies out there, it’s pretty standard now to have Twitter, Flickr and YouTube set up. If you don’t and you think your company/client won’t go for it, try asking, you might be surprised.

If nothing else YOU should have a Twitter, Flickr and YouTube account. If not, I don’t know why you’re reading this.

Now to earning that Black Belt: (For the benefit of those with uber anal legal departments we’ll leave out blogs).

Assuming you now have all 4 of these accounts set up (Posterous, Flickr, YouTube and Twitter) go into your Autopost to Everywhere setting in Posterous and enable posting to these other accounts. You can also set to post to Vimeo, Facebook, Delicious, your blog and many other services, but we’ll focus on the big three because they’re the ones I use the most.

Now take a picture or a video on your phone and send to post@posterous.com. If you sent a picture, you just posted to Posterous, Flickr and Twitter. If it was a video you just posted to Posterous, YouTube and Twitter. Score!

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Andy Samberg basically saved SNL. They were floundering until they discovered the underground sensation, The Lonely Island.

The first big hit of course was Lazy Sunday

Want to know how big it was. It was huge. It changed people’s perceptions about the Internet and TV and how they could play together. A short search on YouTube for Lazy Sunday Parody Returns hundreds of videos and some of them are almost as good as the original. But this was far from a one time deal.

Andy’s Digital Shorts are the most watched clips on Hulu and you’d be hard pressed to find on of his songs that doesn’t have a parody.

Try this. I’m on a boat.

It didn’t create the buzz Lazy Sunday did, but still, a quick search for I’m on a Boat Parody on YouTube returns even more results.

Like, I’m on a Goat, I’m on a Broom, I’m on a Plane, I need a coat and so on.

Why is Andy and his videos so popular? Many of these fans have stuck with Andy from the beginning, it’s their way to share in his success. They feel like they are a part of it. It’s also a lot of fun. Andy seems like a regular guy, he’s accessible, and well, he’s really funny.

But most of all, Andy didn’t cast away his Lonely Island fans when he “made it.” He and his buddies still keep The Lonely Island going.

So why am I blogging about this? Well it’s the weekend and I felt like posting something more lighthearted But also because I think there’s a valuable business lesson in here, especially for startups, as they grow, they need to remember their true supporters. You can’t continue to make everyone happy but you don’t abandon who you are at the core. That’s what most of your supporters, fans and customers really bought off on.

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How Do You Prioritize Your Social Media?

My social Network on Flickr, Facebook, Twitter...
Image by luc legay via Flickr

I’ve recently received a few inquiries from friends. They’ve noticed that I haven’t been as conversational on Twitter lately. I still highly value the conversations on Twitter I just don’t actively participate as much as I used to.

If you’ve read any of my previous posts you know that I’ve been busy. (That statement was made as yet another entry to the understatement of the year award).I have several mechanisms set up to allow me to continue to post *to* Twitter but you can’t automate conversation (nor should you try).

FriendFeed allows me to cross post items I share in Google Reader or songs I bookmark in Pandora from FriendFeed to Twitter. Posterous allows me to automagically post my short thoughts, pics, screen grabs and collections of ods and ends from Posterous to Twitter (and Flickr and YouTube and Facebook) which all end up in FriendFeed (BTW Mark Z, I know you’re reading this and give a rat’s ass what I think, but please don’t shut down FriendFeed, ever. kthnxby).

With my ever-shrinking, finite time I have to prioritize where and how I participate. I love Twitter. It is my social network of choice. But, for me, blogging is too valuable to ever give up. It’s become an integral part of my thinking process. It’s so bad that half the strategy docs I write for clients sound like blog posts. It’s an easy style for me. Even when I have something that’s not appropriate for the blog I have to send a a blog style email to someone to get it out of my head.

My hierarchy of social media goes something like this:

  • Google Reader
  • Blog/Posterous
  • Twitter
  • FriendFeed
  • Facebook
  • LinkedIn
  • Yammer

There’s a very real long tail effect here. I start my day with Google Reader at 5:00 a.m. and check it constantly through the day, sharing the posts I find most interesting. Between my blog and my Posterous account I average 10-15 (or more) posts a week. Tweetdeck is running constantly at work and I check it frequently, I just don’t jump into many conversations. FriendFeed usually gets checked a few times a day and Facebook about once a day. LinkedIn and Yammer get maybe one or two visits a month.

What about you. Where are your social media priorities?

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Be a Social Media Black Belt with Posterous

Disarming an attacker using a "sword taki...

Image via Wikipedia

When asked what the next “hot” thing is in social media I say work flow. I know it sounds boring but tools that streamline the process of social media management and allow us to scale all this playing around on the Web we call social media *work* is so hot right now. That’s the main reason I geek out on Posterous.

@foleymo wanted to know if Posterous was paying me. No they are not. They are just have a really cool product that I find very useful and have been using for the last 6 months, ever since Zemanta (another favorite blogging tool of mine) started working with Gmail. (That and I like tools I get in early on to succeed because it makes me look really smart)

Yesterday I posted a quick Q&A about using Posterous as an internal collaboration tool. Today’s post is about using Posteruos as a corporate social media marketers secret weapon (say that 5 times really fast).

If you’re on top of things managing your social media you have a Twitter, Flickr and YouTube account plus a blog. If not go do that right now. Even for the most conservative companies out there, it’s pretty standard now to have Twitter, Flickr and YouTube set up. If you don’t and you think your company/client won’t go for it, try asking, you might be surprised.

If nothing else YOU should have a Twitter, Flickr and YouTube account. If not, I don’t know why you’re reading this.

Now to earning that Black Belt: (For the benefit of those with uber anal legal departments we’ll leave out blogs).

Assuming you now have all 4 of these accounts set up (Posterous, Flickr, YouTube and Twitter) go into your ‘Autopost to Everywhere’ setting in Posterous and enable posting to these other accounts. You can also set to post to Vimeo, Facebook, Delicious, your blog and many other services, but we’ll focus on the big three because they’re the ones I use the most.

Now take a picture or a video on your phone and send to post@posterous.com. If you sent a picture, you just posted to Posterous, Flickr and Twitter. If it was a video you just posted to Posterous, YouTube and Twitter. Score!

For PR/Marketing this is the killer event workflow!

Imagine being at corporate events (any event really) and with one handy smart phone you’re transformed into a live streaming Social Media Black Belt Ninja person.

Plus, bonus points, because during or after the event people only have to go to Posterous to see everything.

Double bonus points: If your company/client wouldn’t let you have a blog before, now you kind of have one, but instead of a blog I’d call it a “social media work flow and aggregation tool”.

Things to keep in mind:

  • The subject line of your email becomes the title of the post, the title of your picture or video and the content of the tweet.
  • You can also record short interviews or commentary as a voice note and send those. They’ll automagically be embedded in the post.
  • Posterous has the ability to only post to specific sites depending on the email address you send to. flickr@posterous.com will post to Flickr and Posterous but not Twitter.
  • Spend some time getting familiar with Posterous before using in the wild.

This was cross posted on the Studio D Thinkers and Doers blog

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Image representing Posterous as depicted in Cr...
Image via CrunchBase

Following two posts on the topic of blog evolution comes some alerts that fuel more thoughts. I’m obviously geeking out here but please bear with me.

The below alert talks about a recent move by Posterous that would allow it to become a defacto publishing tool for content producers.

New on Posterous – Post to
New on Posterous – Post to Picasa, YouTube, Vimeo, FriendFeed, and others! It’s been an exciting week here at Posterous and we’re keeping things going by announcing a slate of new Autopost sites for photos, videos, status updates,

Now blogs by their nature are Content Managing Systems (CMS). But those just work within themselves. WordPress is probably the most widely used CMS. Drupal Is a powerful CMS that can power multiple sites with one install but this is a whole new evolution.

FriendFeed has had cross posting capability to Twitter from almost the beginning, but not full content and not to blogs. Not to be out done by Posterous, FriendFeed has added the ability for file sharing, including MP3’s.

Image representing FriendFeed as depicted in C...
Image via CrunchBase

FriendFeed adds file attachments. Next up, Google Wave?
A word about FriendFeed. If they ever decide to support direct messaging and something similar to the @reply tab of Twitter, then they would become my communication mode of choice. There is so much more that can be done there via I’m Not Actually a Geek

FriendFeed and Posterous are vastly different tools but they are both moving in the direction of being a CMS Engine, or Web Content Management. Posterous is more of a blog and FriendFeed is really more of a content aggregator/search engine but they both serve similar ends: aggregating and storing your content and then pushing that (or notices) out to other parts of the Web.

Like all things Web 2.0 instead of using a closed behind the scenes CMS these are open and out front community influenced CMS’. Dave Patton and I have talked about the CMS needs of an agency like WaggEd. Could the FriendFeed, Posterous approach be replicated for an internal CMS?

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I’m sure by now everyone’s heard of the Domino’s Disaster. Short version: employees took disgusting video of them in the store, then posted it on YouTube. Millions of views later….

A Video Prank at Domino’s Damages Its Brand – NYTimes.com

As the company learned about the video on Tuesday, Mr. McIntyre said, executives decided not to respond aggressively, hoping the controversy would quiet down. “What we missed was the perpetual mushroom effect of viral sensations,” he said.

In social media, “if you think it’s not going to spread, that’s when it gets bigger,” said Scott Hoffman, the chief marketing officer of the social-media marketing firm Lotame. “We realized that when many of the comments and questions in Twitter were, ‘What is Domino’s doing about it’ ” Mr. McIntyre said. “Well, we were doing and saying things, but they weren’t being covered in Twitter.”

All of my SM/PR friends out there are having a field day with this, and rightly so.  The decision to not respond was a fatal error. But there’s something else people are missing.

The widely held belief is that you can’t prevent mistakes like this only prepare for them.

DR Jones on Dominos

I get this but I still have to wonder:

What would happen if companies trained ALL of their employees on social media?

Yes it would cost some money to develop some training that could then be pushed down to the front line. But it would be cheaper than the repercussions Domino’s is facing now. Even if it’s just another video they watch when they’re taking their updated OSHA training. Even just the basics that tells employees yes upper management knows what Twitter, Facebook, Blogs, YouTube, etc are. And yes we are watching. And more importantly our customers are ALWAYS watching. Don’t be stupid!

I guarantee that if companies did this, these unintentional screw ups would be reduced to almost nothing. Yes they’ll still occasionally happen and you won’t be able to avoid the malicious attacks by disgruntled employees but you could prevent the majority of them.

On top of that enabling your employees to participate in social media enables an army of marketers and customer support reps to be there when you can’t.

BTW I can’t help noting the irony that the Domino’s story came right after I blogged about Digiorno’s using social media to further their attack against delivery pizza. They have to be loving this.

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