Solving Problems vs Fixing Problems

fixing problemsAs I was traveling to SXSW last night I was struck by a thought about most of the PR & Marketing industry: We fix problems.

Solving a problem is what people do when they figure things out for the first time. When you solve a problem you create a solution. The next time you solve a problem you’re applying the solution to the problem to fix it.

The problem may be a communication crisis, it may be that people aren’t using a product because they don’t know about it or understand it. There are a hundred problems we fix everyday.

There’s a problem though; I don’t like fixing problems, I like solving problems.

Don’t get me wrong, fixing problems is great. People develop a mastery for applying a given solution to a problem. Unless they’re in research, Dr’s fix problems. The world has a lot of problems and we need people to fix them. There aren’t as many jobs for problem solvers, once you solve it you then need fixers.

We need more fixers. Fixers take solutions and continue to make them better. They improve on them and make them more efficient. They teach other people how to fix problems. What are your favorite problems to fix?

Fortunately we’re in a phase where social media still needs a lot of solutions. The trick for me, and you if you’re a problem solver, is to keep finding problems to solve. Keep applying social media to bigger and bigger problems. Maybe I’m idealistic but I believe social technologies have a real opportunity to solve the World’s biggest problems. Things like illiteracy, poverty and oppression.

What problems are you trying to solve?

Photo credit via Balakov

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The Importance of Pondering

It’s very easy to get caught up in the rush of things.  The fire hose of the real time web never stops. The importance of speed has never been more important. We are always on. And I for one see all of this as a good thing.

Knowledge workers with a gift for seeing connections and order in the chaos few in numbers and are in high demand right now. For those of you who filtering and multitasking doesn’t come naturally, don’t worry you can learn. In order to successfully manage this flood of multitasking data there’s an important step that may seem counter-intuitive: Stopping to ponder what you’ve collected in that brain of yours.

Ponder – To reflect or consider with thoroughness and care.

I love the word, ponder. To ponder is a powerful skill. It’s different than, but related to stepping back to let yourself think. It’s not unplugging or recharging. It’s very deliberate, active and engaged. It’s equal parts conscious thought and equal part subconscious.

It’s about filling your brain with a very deliberate set of knowledge, sometimes related and sometimes seemingly random. And then you pick it all apart mentally. Like untangling your Christmas lights. Most people skip this process. They often rely on sparks of intuition that come in the shower or in that space between wake and sleep. They seek out council from colleagues and friends. These are important steps too but it’s not the same as pondering.

Pondering is active not passive. It’s also an internal and is not a collaborative process. Pondering is an important step in balancing out group think. Group think happens too much at most companies and we see far too much of it in the echo chamber of social media.

I’ve been doing a lot of pondering lately. When I’m taking in information I’m very active online. I’m a social learner so I learn by interacting with all of you on this blog and Twitter and Facebook. Last week and this week I’ve been a little more quiet than normal (normal for me that is). That’s because I’ve been pondering many things. I really enjoy pondering but it’s a more insular activity.

What makes effective pondering:

  1. Deep and rich immersion in the information to be pondered.
  2. Time away from distractions and the mental state to ponder.

For me walks are a great time to ponder or just sitting in a coffee shop with headphones, a pen and a notebook.

But it’s probably different for everyone. What works for you?

This post was cross posted at HyperBored.

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Learn to Multitask or Be Left Behind

I personally am sick and tired of  people telling me that multitasking can not be done effectively. I’m especially sick of people saying that this hyper-connected world is making us all ADD. If they knew what they are saying they would be wishing that it really was.

What is Multitasking?

How I Work

How I Work

I would like to start off by addressing what is multitasking. People claim that research proves that our brains can’t do more than one thing. That’s just not true.

Our brains are currently doing hundreds of things. There’s lower level brain functions like breathing, keeping our hearts functioning, regulating body temperature and the like. Yes, glands and hormones do a lot for us but our brain monitors all of this all the time.

Then there’s slightly higher level functions like right now I’m listening to music, noticing that my feet are getting cold and wondering when I’m going to put on socks.  My brain is also aware of what’s happening in my peripheral vision and the noise happening downstairs as my kids play. If one of them made the right (or wrong) noise at no louder volume than they already are my brain would pick up on that and alert me.

Then there’s the primary thing my brain is doing which is typing away on my computer determining what it is that I’m going to say next and helping me hit the right keys on the keyboard and if I mess up my pinky is hitting the backspace key before I’ve actually realized I’ve made a mistake.

But when most people talk about multitasking they are talking about those higher level and primary functions. And assuming for a minute that I at least believe people are not capable of being effective while performing multiple higher level functions (which I don’t) what were really talking about is the ability to jump back and forth between one task and another.

Can people write, stop, check email, respond resume writing, check TweetDeck, read several tweets, post, check a link, read an article write a quick blog post, thumb up a new song  on Pandora and resume writing again and still be effective if they do that multiple times a day? Or should they just write their article. Then check all their email. Then check TweetDeck, say during lunch or something. Then go to a link to read an article. Maybe bookmark that post for an article to be written sometime later. Then repeat that cycle once more before going home?

I personally would get nothing done. I think multitasking can be much more productive, most people just haven’t figured out how to do it very well yet. Even if some people are just better at switching back and forth between tasks it’s something we can be better at. The only reason some people may not be effective multitaskers is because they don’t have much practice at it yet.

The Information Revolution

I feel sorry for “normal” people. No I do not consider myself normal.  :)

The premise that multitasking is a fallacy assumes that everyone learns the same. We don’t. For the majority of people that may be true but there is a subset of the population who’s brains don’t work exactly like everyone else.

For most of my life I’ve been told I have a disability. In junior high I was told I wouldn’t graduate high school. I was a C student but only with lots of work. I did graduate high school and then college and than on to get a Masters degree. It turns out that disability only means I learn differently than everyone else not that I can’t learn.

You see I’m ADD. Not the sleep deprived, hyper distracted, over caffeinated state that popular culture refers to when they all half-jokingly talk about ADD. But the real ADD where I take prescription meth (Ritalin) to focus and I take caffeine to “take the edge off” not wake up.

Now in our always on society I believe it’s everyone else who has the disability.

But for some of you I do believe there’s hope. Like building muscles I think multitasking can be learned. Some types of learning should avoid multitasking, but in many work environments I think it can be a successful mental state. There’s a great article in NY Mag you should read.

Don’t shy away from multitasking lean into it, develop it.

But I do believe there are some people out there that will never learn to multitask. I believe that some very smart people are not capable of it and it’s them that I worry about. My personal view is much like the French philosopher Michel Foucault points towards in Madness and Civilization, each forward jump in progress leaves behind a subset of the population.

In college I worked at a group home with developmentally disabled adults. These are people, beautiful people, who can’t function in our society without assistance. Many that I worked with, in another century before the industrial revolution, would have been perfectly able to function in society. They would have maybe had a year or two of education and then gone to work doing manual labor. But now society has *advanced* to a point where they are no longer allowed to be apart of it.

Many are telling us, and I tend to agree, that we are experiencing our next revolution. I think most people will develop the skills to survive and thrive in a multitasking world. I don’t think the need for multitasking will go away. I also think those people who refuse or are truly unable to adapt to this new state will be left behind. I don’t think they’ll end up in group homes but they will be at a disadvantage to those of that can successfully adapt. And in some cases thrive.

So will you adapt or will you sit around and complain about not being relevant?

Or will you take the time to learn and work your brain? Don’t expect any sympathy from me. But I’m happy to help. If you’d like some help, start here.

I know I’ve upset some of you. I’m sorry. Let me have it. (Still won’t change my opinion).

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The only thing you should be doing

I originally wrote this post several months ago and it’s taken me this long to remove the excess emotion and get it to a point I thought it was ready to post. I still don’t know if it’s ready but I feel it needs to be said.

The only thing you should be doing

I don’t care if you hate your job! I don’t care if you lost your job!

I don’t care if the stock market drops to 60! (Probably should but I don’t)

I really don’t care what some reporter thinks of the market. (I quit watching the news)

I only care about what YOU & I are going to do about it! (Because let me tell you a secret, we are the only ones that can fix this mess.)

The only thing you can do is shut up and innovate. If whining about it makes you feel better then fine. Whine, but keep it to yourself and when you’re done get back to innovating.

Your new job is to innovate in *every* aspect of your life. Don’t do things better (because the things we’ve been doing don’t work anymore) do them differently.

Unemployed? Innovate in your desired field and create a company that employs others.

Still employed? Don’t put your head down and do your job better because better isn’t enough.

Don’t wait for your boss to give you permission. Innovate now!

Don’t wait for the budget (there is none). Innovation is free.

Have the next great idea but don’t have the time? Innovate around time management.

Have the next great idea but don’t have the money? Innovate how to do it with little/no money. (You don’t even have to innovate there lots of people have done it before.)

If at any point you read something in this post that made you think about how this didn’t apply to you or because you have some special circumstance, you can’t be innovative, start over from the top and read it slower this time.

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Twitter and Facebook make you more productive at work

According to a new study, casual Internet use at work makes employees more productive.

  1. You can find a study that will support any theory
  2. I’ve long held that blogging and content aggregation make you smarter
  3. The study also points out being addicted to the Internet makes you less productive (dang it

Facebook, YouTube at work make better employees: study | Lifestyle | Reuters

However, Coker said the study looked at people who browsed in moderation, or were on the Internet for less than 20 percent of their total time in the office.

“Those who behave with Internet addiction tendencies will have a lower productivity than those without,” he said.

Part of me wonders if there is a case to be made for people who are naturally more productive in our ever chaotic work days are naturally drawn to the Internet because they are good synthesizers. Just a theory, now I need to go find supporting research

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This isn’t a recession, it’s a Revolution!

I am proud to say that my generation; Generation X has been the largest entrepreneurial generation ever. That’s all about to change.  In preparing for my IgniteBoise presentation my friend Steve Nipper sent this great NYT article over to me:

Tired of Looking for Work, Some Create Their Own – NYTimes.com

“If there is a silver lining, the large-scale downsizing from major companies will release a lot of new entrepreneurial talent and ideas — scientists, engineers, business folks now looking to do other things,” Mr. Cannice said. “It’s a Darwinian unleashing of talent into the entrepreneurial ecosystem.”

The tidal wave of workforce being unleashed on the open market consist of just as many, if not more, Baby Boomers as Gen Xers and as Generation Y walks out of college they are also being hit with the stark reality that there are no jobs.

I predict that the rising force of new businesses will be the most disruptive movement to date.

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